Shipment
Shipping Policy
Orders are processed within 1–3 business days. You will receive a tracking link once your order has shipped.
Flat shipping rates:
Germany: €4.95
EU: €9.95
International: from €30.00
Express options available: EU €25.00 · Worldwide €50.00
Taxes & duties:
For Switzerland and the USA, all taxes and import duties are already included in the price.
For all other non-EU countries, duties may apply and are the customer’s responsibility.
Delivery times:
EU: 2–8 business days
Worldwide: 7–10 business days (Standard), 4–5 days (Express)
Returns & Exchanges
You may return or exchange items within 14 days of delivery, except personalised items.
Return shipping:
Germany: we can provide a return label; the cost will be deducted from your refund.
EU & International: returns must be arranged by the customer. A tracked service is recommended.
Refunds cover the product cost only. Shipping fees are non-refundable unless the item is defective or we made an error.
Faulty items:
If an item is defective, we will replace it and cover all shipping costs.
Conditions for returns:
• Item unused, undamaged, with original packaging
• Returned within 14 days
• Personalised items cannot be returned