CANCELLATION INSTRUCTIONS & CANCELLATION FORM
Right of Withdrawal
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:
Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must
The Cotton Cloud
Ottostrasse 5
D-54294 TRIER
Email contact@thecottoncloud.com
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
Personalized products: If your product is personalized, we unfortunately cannot accept returns as it was made by hand just for you. We personally check each item before sending it to customers. If your personalized product arrives damaged, you can of course return it free of charge.
You will bear the direct cost of returning the goods.
End of revocation
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§7 Cancellation form
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
At :
The Cotton Cloud
Ottostrasse 5
D-54294 TRIER
Email contact@thecottoncloud.com
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_____________________________________________________
Ordered on (*)/received on (*)
__________________
Name of consumer(s)
_____________________________________________________
Address of the consumer(s)
_____________________________________________________
Signature of the consumer(s) (only if notification is on paper)
__________________
Date
__________________
(*) Delete as appropriate.
§8 Warranty
The statutory warranty regulations apply.
§9 Contract language
As contract language german will be available exclusively.
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§10 Customer service
Our customer service for questions, complaints and objections is available on weekdays from 8:30 a.m. to 5:30 p.m. at
Email: contact@thecottoncloud.com
available.
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